Frequently Asked Questions

Everything you need to know about our premium PVC home solutions.

What makes Truly PVC products different from standard plastic?

Our products are engineered using high-grade, UV-stabilized PVC that resists yellowing, cracking, and warping, ensuring a longer lifespan and better aesthetic finish for your home.

How long does shipping take for custom-sized orders?

Standard items ship within 2-3 business days. Custom-cut or bespoke PVC orders typically require 5-7 business days for processing before being dispatched via our tracked courier service.

Are your PVC materials fire-rated and safe for indoor use?

Yes, all Truly PVC materials meet strict UK and EU fire safety standards. They are Class 1 fire-rated, meaning they are self-extinguishing and safe for use in kitchens, bathrooms, and living areas.

What is your return policy for home improvement goods?

We offer a 30-day return policy for all standard, unopened items. Please note that custom-cut or personalized PVC products are non-refundable unless they arrive damaged or defective.

Do you provide installation guides for DIY projects?

Absolutely. Every order includes a digital installation guide, and we offer a library of video tutorials on our website to help you achieve a professional finish at home.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible financing options.